Epicor Data Analytics - Degraded Performance – Budgeting and Forecasting – Incident details

All systems operational

Degraded Performance – Budgeting and Forecasting

Resolved
Degraded performance
Started 14 days agoLasted about 3 hours

Affected

North America

Degraded performance from 7:11 AM to 10:35 AM

EDA Budgets & Forecasts - US

Degraded performance from 7:11 AM to 10:35 AM

Updates
  • Resolved
    Resolved

    The issue affecting the Budgeting and Forecasting product has been resolved, and all systems are now operating normally.

    Performance has returned to expected levels, and no further customer impact is anticipated. Our team will continue to monitor to ensure ongoing stability.

    Thank you for your patience throughout this incident.

  • Monitoring
    Monitoring

    We’re seeing signs of recovery in the Budgeting and Forecasting product, and performance is gradually improving.

    Some users may still experience intermittent errors or slower response times as systems return to normal and backlogs are processed. Our team is continuing to monitor closely to ensure full recovery.

    Thank you for your patience while we confirm stability.

  • Identified
    Identified

    We’ve identified an external service disruption affecting the Budgeting and Forecasting product. Some users may experience slower load times or temporary errors.

    Our team is monitoring the situation closely and will provide updates as more information becomes available.

    Thank you for your patience while this issue is being addressed.

  • Investigating
    Investigating

    We’re currently experiencing degraded performance in the Budgeting and Forecasting product. Some users may notice slower load times or intermittent errors.

    Our team is actively monitoring the situation and working to restore normal performance as soon as possible. Updates will be provided as more information becomes available.

    Thank you for your patience and understanding.