Epicor Data Analytics - Unplanned service outage - Budget and Forecasts, Insights, and Flex Analytics – Incident details

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Unplanned service outage - Budget and Forecasts, Insights, and Flex Analytics

ResolvedDegraded performance11 hours 15 minutes

Affected

  • ResolvedUTC

    Epicor Data Analytics is now back up and running as normal. We are continuing to monitor the situation.

    We would like to offer our sincere apologies for any inconvenience this has caused to you and your business.

    If you would like to discuss this in any further detail, please do not hesitate to contact your EDA admin.

  • IdentifiedUTC

    We have been able to identify the issue, and the team is now working on a resolution. We hope to be able to share more detail shortly.

    We sincerely apologize for any inconvenience caused to you or your business. If you would like to discuss this further, please do not hesitate to contact your EDA admin.

  • InvestigatingUTC

    We are currently investigating an issue causing data update delays to the databases used by Budget and Forecasts, Insights, and Flex Analytics.
    Our team is actively working to resolve the problem.
    We will provide updates as soon as more information is available.
    Thank you for your patience.