Epicor Data Analytics - Performance Degradation – Investigation in Progress – Incident details

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Performance Degradation – Investigation in Progress

ResolvedDegraded performance1 hour 57 minutes

Affected

North America

Degraded performance from 4:06 PM to 5:45 PM, Operational from 5:45 PM to 6:04 PM

Epicor Data Analytics (EDA) - US

Degraded performance from 4:06 PM to 5:45 PM, Operational from 5:45 PM to 6:04 PM

EDA Budgets & Forecasts - US

Degraded performance from 4:06 PM to 5:45 PM, Operational from 5:45 PM to 6:04 PM

  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    We've implemented a fix and are actively monitoring system performance. Service has stabilized, and we’ll continue to observe to ensure full resolution.

  • InvestigatingUTC

    We're currently investigating a system issue that may be affecting performance or availability for some customers. Our team is actively working to identify the root cause and will share updates as more information becomes available. We appreciate your patience and understanding.