Epicor Data Analytics - Unplanned service outage - Investigating – Incident details

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Unplanned service outage - Investigating

ResolvedMajor outage6 hours 34 minutes

Affected

North America

Major outage from 7:46 PM to 2:20 AM

EDA Budgets & Forecasts - US

Major outage from 7:46 PM to 2:20 AM

  • ResolvedUTC

    We just resolved the issue!

  • UpdateUTC

    We have seen improvement in error rates. We continue to drive towards full recovery.

  • UpdateUTC

    We are still experiencing intermittent failures and we are working on a permanent fix.

  • MonitoringUTC

    We implemented a fix and currently monitoring the result.

  • UpdateUTC

    We are continuing to work on a fix for this incident.

  • UpdateUTC

    We are continuing to work on a fix for this incident.

  • IdentifiedUTC

    We are continuing to work on a fix for this incident.

  • InvestigatingUTC

    We are aware that some of our customers are experiencing issues with Epicor Budgeting and Forecasting.

    We are currently investigating the issue and will provide a further update soon.

    We would like to sincerely apologize for any inconvenience caused. If you would like to discuss this further, please do not hesitate to contact your EDA admin.